The retail giant's latest earnings report shows a worrisome change.

Understanding consumer behavior is elemental to brand and business strategy, and 2023 will be a whopper of a year for those challenged with fathoming the consumer mind. Unlike previous years, 2023 ...

Today, the purchase is often secondary to the experience. Consumers participate in a narrative, share moments with others and ...

Consumer behavior—or how people buy and use goods and services—is a rich field of psychological research, particularly for companies trying to sell products to as many potential customers as possible.

Consumers are a tribal bunch, and the groups they choose to belong to are significant to how those consumers view themselves and live their lives. Much the way they pick like-minded friends, consumers ...

Consumer behavior—or how people buy and use goods and services—is a rich field of psychological research, particularly for companies trying to sell products to as many potential customers as possible.

Home Depot has seen consumers pull back on spending due to economic uncertainty and a weak housing market. Consumer confidence in the U.S. economy falls to lowest level since 2014 The Conference Board ...

Customer-switching behavior refers to consumers abandoning a product or service in favor of a competitor's. For example, customers might move funds from one bank to another if they are dissatisfied ...

Consumer payment trends such as pushback on interchange fees, the rise of buy now/pay later, crypto payments and agentic commerce are set to shape payments in 2026. The elephant in the room is the ...

Over the past few months, I’ve been busy riling up the design community with a theory that designers are now in the "behavior business," and I plan to explore this further in my posts in the coming ...

According to Rakuten Intelligence, U.S. e-commerce spending rose more than 30 percent from early March to mid-April year-over-year. The U.S. Census Bureau reported overall retail sales during May were ...