The report evaluates 12 customer service providers; Creatio received above-average customer feedback in the evaluation.

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research named Pega a Leader in The Forrester Wave TM: Customer Service Solutions, Q1 2026 (1).

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...

BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

LONDON--(BUSINESS WIRE)--According to Quantzig, AI is no longer a technology solely reserved for hi-tech firms. As machines used across industries are getting smarter, companies are beginning to ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

New AI solutions for customer service could mean the end of 'hold music' – forever. Apple Music has introduced 'Transparency ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” According to the report, ...

TULSA, Okla., Feb. 5, 2021 /PRNewswire/ -- PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions, announced today it has ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

Social networking continues to stomp directly on the heart of companies' conventional customer service processes, as more CRM vendors and firms are joining together in order to deliver this 21st ...