Health care platform moderators use strategies to manage distressing material while staying engaged enough to protect vulnerable users, finds a new study. Subscribe to our newsletter for the latest ...

In a scathing indictment of Facebook's content moderation strategy, a new study identifies the company's decision to outsource such work as a key reason its efforts are failing. The NYU Stern Center ...

Big tech platforms often present content moderation as a seamless, tech‑driven system. But human labor, often outsourced to countries such as India and the Philippines, plays a pivotal role in making ...