It seems as if there’s a shiny new artificial intelligence tool released every day, with a Pew Research Center report in October estimating that 21% of Americans now use AI as a routine part of their ...

Forbes contributors publish independent expert analyses and insights. As AI automates routine tasks and accelerates knowledge work, the skills that remain irreplaceably human are not becoming less ...

In an age where artificial intelligence is rapidly reshaping the workplace, workers across industries are grappling with a difficult question: How can we stay relevant? Especially in a world where ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Ministers from 40 countries participated at the 13 th Human Capital Conclave focused on skills for jobs. Photo: GCS/World Bank A billion young people will reach working age in the next decade. Their ...

Professor of Evolutionary Anthropology Professor of Psychology and Neuroscience Member of the Center for Cognitive Neuroscience Faculty Network Member of the Duke Institute for Brain Sciences ...

While technical skills remain popular for people looking to improve their career prospects, their ability to communicate and relate with others is also important, and maybe even a growing area of need ...

While artificial intelligence has been around for years, its presence in the workplace is growing — and not everyone is comfortable with that. According to a 2025 Pew Research Center study, 52% of ...