While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Los Angeles, CA - April 14, 2026 - ASI TECH INC., a technology company focused on innovative, high-performance ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Remote tech support company PlumChoice has raised an additional $2.8 million to complete its third funding round at a total of $8 million. The Billerica, Mass. startup provides training, maintenance ...

We’re just two weeks away from Thanksgiving, when Americans across the country will be traveling to spend time with family. And if you’re the technically minded one of your family (you are reading a ...