The holiday shopping rush is over, which means the return rush will soon follow. But before you head back to the store, check the fine print. Many major retailers are adjusting their return policies, ...

As of November, thousands of REI members may no longer have access to one of the retailer’s best perks: a 365-day return window. In fact, they won’t be able to make any returns at all. The company ...

Bought something from Wayfair and it didn’t work out? You’re not alone. Whether your furniture didn’t fit the space or the color wasn’t quite right, understanding the Wayfair return policy can help ...

The NRF’s projection signals that returns could be an even bigger hassle for retailers this year. Last year, retailers accepted $743 billion in returns, and they lost $101 billion in returns fraud, ...

Shopping at Macy’s comes with a wide range of perks — from seasonal sales to premium brands. But when something doesn’t work out, understanding Macy’s return policy is key to making the process smooth ...

In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially viable to send back. By Jordyn Holman This article is part of Shop Talk, a ...

Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...