When conducting process improvement, Root Cause Analysis is a physical, human-centric exercise. It involves stakeholders ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...

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It was an idle Tuesday when I received a call that a location in South America had finally figured out why the paper ...

The interrelated final standards on quality management issued in June 2022 by the AICPA’s Auditing Standards Board and Accounting and Review Services Committee are intended to clarify and improve ...

Natalie Gross is a freelance journalist and podcast producer based in the Washington, D.C., area. She has a master’s degree in journalism from Georgetown University. The morning of Aug. 16, 2019 began ...

Machine learning observability startup Aporia Technologies Ltd. is adding to its arsenal of tools that provide teams with greater visibility into how their artificial intelligence models work. The ...

Root cause analysis, once focused on human error, is evolving to address failures in automated workflows. Modern processes demand examining system logic, data flows, and integration points to isolate ...

Cathleen Rohling is chief operating officer for AAAHC-accredited GastroIntestinal Associates Endoscopy Center in Wausau, Wis. She discusses a few recent efforts her two-year-old center has undertaken ...