When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

Common interview questions such as “Tell me about yourself” may not make you panic as much as a bizarre question like “How do you make a peanut butter and jelly sandwich?” But they can still wreak ...