For each of the past three years, EMA has surveyed enterprises to understand changes in service-level management adoption. Our approach again this past year was to mirror the questions from the prior ...

You need two things to make an SLA work–a service level management (SLM) approach, and a performance tracking methodology that supports your SLM approach. On Wednesday, May 12, at noon EDT, the Apdex ...

Networks to be managed at enterprise level. The command in charge of the U.S. Army’s information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army ...