Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

Proposed transaction brings together two leading enablement platforms to support the evolving needs of modern revenue ...

Newsletter platform unveils centralized asset hub with built-in editing and direct access to licensed visuals.

From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.

The Bellevue, Washington-based company emerged from stealth on Feb. 11, announcing seed funding co-led by Madrona and FUSE. Scala introduced what it describes as the first operational intelligence ...

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

New research reveals how enterprises are moving beyond scripted automation to outcome-driven Agentic AI, achieving 3x faster ...

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

In 2026, artificial intelligence in the contact center is no longer defined by pilots, proofs of concept or experimental chatbots. For many businesses, AI has moved into production and become part of ...

A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic.