Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...

Unified data is not enough. Brands may unify profiles and dashboards, yet still fail if teams cannot trust one live ...

AI tools are becoming the new gatekeepers of discovery, shaping buyer trust and vendor shortlists before prospects ever reach ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Adobe unveiled CX Enterprise Coworker at Summit 2026 — its agentic AI platform for customer experience orchestration.

A keynote in Boston revealed a surprising truth: photo organizers and enterprise DAM managers face the same challenge — and ...

Today, Typeface, the marketing orchestration engine for the world's leading enterprises, debuted its AEO Analyzer, which scores your content and tells you exactly what to fix to improve AI answer ...

New full-stack offering turns content operations into an agentic growth engine NEW YORK and MUMBAI, India, April 30, 2026 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

NPS isn’t going anywhere (we think). Here’s how to interpret it, strengthen it and fit it into a modern CX measurement strategy. In a world where every customer's opinion can be amplified through ...

Cresta surpasses $100 million in annual recurring revenue. SUNNYVALE, Calif., April 30, 2026 /PRNewswire/ -- Cresta, the unified customer experience AI platform for human and AI agents, today ...