Dell has confirmed that a recent wave of blue screen crashes affecting some of its PCs is not caused by Windows itself, but by a faulty version of the company’s own SupportAssist Remediation software.

Last month, several Dell users reported that Dell SupportAssist, the company’s device recovery software, was instead causing system crashes, leading to blue screens and reboot loops on Windows 11.

It has been one of the most exciting stretches for Windows in years. After a genuinely dismal 2025, where Microsoft shipped broken update after broken update, we counted more than twenty major issues.

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